BAD EXPERIENCE WITH MY CUSTOMS REFUND!

PATHETIC is actually an understatement! My Shein parcel got lost before it reached SA. I paid customs as per what was required. After a whole lot going back and forth. Shein credited my wallet. I requested a refund for the customs, this was on the 17th of Jan. Followed up via email, with no luck. I resorted to calling them on the 26th. I was then told that Palesa (the person I sent the email to would email me). The day ended with no mail from Palesa. I called on Saturday and was told that there is a waiting period stipulated on the form. Checked the form and there was no such. The agent supposedly went to her manager and she was informed that there is no timeframe and that I must wait for Palesa. I called them again today and asked to speak to Palesa. The person on the other side of my phone confidently stated that they don't know how to get ahold of Palesa and they can't even email her. I have already made another order through Shein, was given a different logistics company. Had to pay the 833 while I have an amount of about R 600 sitting comfortably with Baffalo! absolutely PATHETIC!