Bad delivery service

I have a delivery from shein. The driver delivered today and I was not home. He tells me that I will have to pay again for delivery since its my fault i am not at home. This is unacceptable behavior. Buffalo we are told by the drivers what to do. The contact centre also cannot help us reach the drivers managers. Its like the drivers are running their own business through buffalo. This is unacceptable. I have never heard of a customer paying twice for delivery.