Bad customer service from Buffalo international logistics

Dear : Buffalo International Logistics Customer Service Team and Supervisor.

I am writing to express my disappointment and frustration with the poor customer service I received from your company regarding four(4) separate pickup tracking requests. Despite confirming pickup dates and times, your team failed to honor these commitments, and in some cases, cancelled pickups and **** about me cancelling the pick ups or I don’t pick up the phone or rescheduling or wrongly allocated all this is done without valid reasons.One thing that ****es me off your drivers are able to find the location and call when they have to deliver.

The tracking numbers for the pickups are as follows: - 1] tracking no.BUFEX7670… 2] tracking no.BUFEX7280…. 3] tracking no.BUFEX7680…. 4] tracking no.BUFEX7180…. 5] tracking no.BUFEX7080current)….

from the 30/07/2025 until now you give me excuses not to pick up,clearly your drivers don’t respect their job or customers for that matter.

I will attach screenshot of each attempt and it drivers comments,

Each time I contacted your customer service team to inquire about the status of my pickups, I was promised that the matter would be escalated. However, the issues persisted, and I was repeatedly given assurances that someone would contact me to resolve the matter but no one contacted me.

I specifically requested to speak with a supervisor who could assist in resolving the issues, but unfortunately, no one has contacted me despite these promises.

I am extremely dissatisfied with the level of service I received from your team as whole from drivers,customer care and supervisor, and I hope that you will take immediate action to address these issues. I request that you investigate this matter and provide a resolution as soon as possible.Only one person that went extra mile to try and assist was Ayanda but due to incompetence drivers return was cancelled and had to re do it.

I would appreciate it if you could provide a detailed explanation of what went wrong and what measures you will take to prevent such incidents in the future.

never use Buffalo international logistics if you don’t want problems.