Bad customer service

I have been waiting for my delivery for 3 days now, they keep dispatching to the wrong address, my address is correct on my SHEIN app but they somehow have a different address and I called on Friday to fix it, today Monday 3rd it’s still being dispatched to the wrong address and no one is answering calls or responding to emails. Also the drives don’t call or anything, I mean you have been taking the order to the wrong address for 4 days doesn’t occur to you that MAYBE i should call the person. Your service for such a big company is really pathetic!!!!!!!