Bad customer service and take time to deliver

I am extremely disappointed with the service from Buffalo Couriers. It has been almost a month since I placed my SHEIN order on 12 March, and I am still waiting for my parcel. Every time I track my order, it shows that it is with Buffalo Couriers, yet there has been no proper progress or delivery. What makes the situation even worse is their poor communication. They do not respond to emails, they are unreachable on the contact numbers provided, and even on social media, they do not assist customers properly. When you call them, they often do not answer, and even when they do, their responses are not helpful at all. Instead of trying to solve the issue or reassure customers, they simply give excuses and do not seem to make any real effort to improve the situation. Waiting this long for a parcel is not normal. Normally, deliveries should take around 7 days, not almost a month. My tracking status has been stuck on “clearing customs” for an unreasonably long time — more than two weeks. Customs clearance should not take this long, and no one is giving a proper explanation. This is honestly one of the worst courier experiences I have had. I usually shop on SHEIN without this kind of stress, but Buffalo Couriers has made the process frustrating and disappointing. Very poor service, poor communication, delayed delivery, and no accountability. I would not recommend this courier company at all.