1 reviews | Active since Jun 2024
Bad customer service
I have never experienced bad service like this before Buffalo logistics failed me seriously. It's been 3 weeks waiting for my order. I'm so frustrated because I got an email that I received my order,but I didn't received my order. I even called the skynet courier and confirmed that the parcel is back to Buffalo because the was a mistake on the sticker, the was two different names on the package then the Skynet returned it back. That day when I got an email I called Buffalo and they told me that the package is back to them and they will escalate, so I'll get the response after 48hrs. But they never get back to me, till I called them again. Everytime I called or emailed them is I received my order because that's what their system says, but I never received it never. Even the courier confirmed that it was returned to them. So this thing of escalation it seems is an excuse answer, I don't even think they ever did it since that day I queried they never did a thing till now. Because I have patiently waited enough. By this time I should have received my parcel. How can mistake like that happen, by two stickers on one package. Don't you double check the package before sending it out. The next thing I'll be asked for secondary delivery fees,and why should I pay for your mistakes. Buffalo failed and disappointed me with their bad customer service. I'm not happy and I want what is mine. Please take your customer serious and attend our queries please, I cannot recommend this bad service to anyone.
Don't bother by saying this thing of escalation, I'm up here with your empty promise. All I want to hear is your order will be delivered by the end of the day that's all. It's clear that is either my parcel is lost or that person who signed for it that day when was returned took it or what I don't know. An I still don't get it why when the parcel is returned an signed as the client received it why. I chatted few times with courier, asking where is my order the respond was quick and the same your parcel is back to Buffalo contact them. I even called the courier because I wanted to know the reason to returned it. The package has two different names ,so it couldn't delivered. So here I'm struggling to get my order because of unprofessional and poor service.
Don't bother by saying this thing of escalation, I'm up here with your empty promise. All I want to hear is your order will be delivered by the end of the day that's all. It's clear that is either my parcel is lost or that person who signed for it that day when was returned took it or what I don't know. An I still don't get it why when the parcel is returned an signed as the client received it why. I chatted few times with courier, asking where is my order the respond was quick and the same your parcel is back to Buffalo contact them. I even called the courier because I wanted to know the reason to returned it. The package has two different names ,so it couldn't delivered. So here I'm struggling to get my order because of unprofessional and poor service.