Bad Attitude Courier Driver Complaint

RE: BUFZA***YQ Good day

I have a complaint against your driver who is operating in Gordon's Bay (Western Cape. Today, 18/07/2024) I received a phone call from your driver at 11:50 telling me that I must meet him at the gate. I explained to him that I can't meet him at the gate and that I will send him an access code to access the gate. This would've only taken 5 seconds as I had the code already written down. He then insisted that I should come to the gate. I explained to him that I paid for door to door delivery and that I am on crutches and I ended the call, infuriated at the driver's audacity. I'm on the second floor. Your driver has a bad attitude, he is lazy and was rude to me. This is not acceptable, and it is preventing me from placing further orders which is not fair towards the merchants. I want this driver to be reported and dealt with. I'm appalled to say the least and I am very unhappy about this incident.