Awful experience!!

Wow!! The worst courier experience ever. I’ve now been waiting for two weeks for a parcel that should take 8-10 days from SHEIN. This is due to a cellphone number update, that supposedly takes a week and a half to do. When I tried to speak to an agent, it’s takes 30min before you get through, WhatsApp and chat agents are non responsive. When speaking to the agent, Kwazi, who also refused to give his surname and spoke with an attitude, I asked if I could pay extra to expedite, but all he said was no, there is nothing he can do, I just have to wait… It’s really frustrating to be spoken to in that way, and all you want is SOME sense of urgency from the courier… I lost for words