Avoid Buffalo International at ALL COST!!!

If I could give ZERO stars, I would!! Worst customer service EVER!! I have been notified of the arrival of my Shein package on the 12th of April 2024 and promptly proceeded to pay the import tax. I have since been harassed by mail, sms and calls with electronic prompts to pay said tax on an almost daily basis.

I have contacted Buffalo Logistics via their WA, email and call centre’s phone number and have physically spoken to 4 different agents. I have finally insisted on speaking to the supervisor, Tebogo Kaba, and been given assurances from his side that he will escalate and sort the problem with the processing of my tax payment out.

Needless to say, NOTHING has happened !!! I have paid the tax on the 12th of April. It is now the 25th of May - 5 WEEKS!!! I have not received a single update from any of the agents or from the supervisor, Tebogo Kaba, despite numerous attempts from my side to gain information about the processing of the tax payment that I have made 5 weeks ago.

Absolutely useless company with useless employees who don’t give a flying fig about customer service!!!!! The worst!!!!!

If you have the opportunity to select a courier company when ordering from Shein - AVOID BUFFALO INTERNATIONAL AT ALL COST!!!!!