APPALLING SERVICE FROM BUFFALO LOGISTICS

Buffalo international logistics has horrible service, are terrible at informing customers about their parcels. BUFZA6041..........YQ

Temu delivered my parcel to south Africa quickly with no problem but buffalo international logistics failed on their side.

Parcel delivery problem started from 30 April 2024. After a countless tracking status checks and calls for my parcel i.e. (incorrect address captured, handing over to a 3rd party company etc.) On Monday 13 May '24, I called again and was told by a Customer Services consultant to expect delivery within this week and that the 3rd party delivery company would CALL me before delivery. Last night, Wednesday, 15 May 2024 I decided to check the status again, to my shock the status has changed to "Parcel Delivered at 18h05, 15/5/24" . I DID NOT RECEIVE ANY PARCEL

This morning 16/05/24, I called buffalo international logistics again to inform them that i did not get any deliveries to my address. I was told that it will take ANOTHER 3 to 5 days for them to investigate where my parcel was delivered to.

The incompetence is on another level. They were able to CALL ME for the custom tax payment BUT did not, when they couldn't find my delivery address (mind you they have delivered twice to the same address)