Additional costs for apparent no answering of phone - no missed calls

I order online from Temu and they use Buffalo logistics. The status states that they did 3 attempts to deliver my parcel and I do not answer my phone. Utter nonsense. i work from home - always at home. I still do not have my parcel and they are now asking for additional payment because of unsuccessful attempts to deliver. I see that luckily the other orders are with other logistics company!!