Absolutely unacceptable service from Buffalo Logistics.

My return parcel was collected by one of their drivers on the 28th of March — it's now the 9th of April, and I’ve received zero updates.

I’ve called their offices every single day, provided every piece of information they could possibly need — including messages from the driver confirming the collection — and all I keep hearing is, “the matter will be escalated.” Spoiler alert: it never is. Not once has anyone actually followed up with me.

This is beyond frustrating. I'm tired of the empty promises, the complete lack of accountability, and the non-existent customer service. Buffalo, where is my parcel? Why has nothing been done for nearly two weeks?

This kind of service is not just disappointing — it's disgraceful.