Abomination of Client service....

Payment of the duty was made on the 29th of October 2021. Escalation was done 20 days ago to clear this as paid. The Customer care consultant after a 20 min call today put the phone down on me after my request for proof of re-escalation and proof of the recording. Unacceptable behavior by not understanding the client's need and not accepting the fault of the team on non-deliverables. The product was meant to be delivered by the 16-19 November and still receiving SMS's to pay duty that was done on the 29th October. Absolutely pathetic service and no show of service excellence.