A VERY VERY ANGRY POLICE CUSTOMER

I ordered 3 parcels in different times from Temu on the 25/05/2024,and I paid for all of them at once R330.00 for vat & duty fee at Baffalo logistics on the 05/06/2024,Buffalo only delivered 2 orders and claimed that the other order had a problem at the customs. When I query via email no one responds, when I call, the agents says they will query with their team leaders, but no feedback from the 25/05/2024 every day I query, last week the agent said my parcel is at their buffalo warehouse and when they get a driver who is allocated to deliver at the area of my address they will send it with that driver sometime this week. Today when I called I was told that after 3 months they discard our orders because of failing to deliver it.I don't know how to get my refund from Temu, Buffalo said they will email me a letter so I can get my refund from Temu, which we all know they will not email it.When I contacted Temu they said they refunded me ,however I did not get any refund on my bank account, How about my vat & duty free I paid for my parcel delivery that Buffalo, did not deliver. Buffalo is a big ****, One of my colleuges brother is a Buffalo employee, he just told us that if the order is big they take it and sell it privately, This is ******** offence and I have started the process on my side of solving this mess, by this week we will come to their offices, they will give me my parcel or refund me my money and my vat & duty fee for this undelivered parcel. Temu did their part, Buffalo sold my parcel, and it not even 3 months, how can they discard of my order that I was tracking, WhatsApp and emails everyday and they kept on giving me stories when I call. They will pay my money by this week we will make sure of that. Now they have messed with the wrong one.