PJ
Paul J
1 reviews | Active since Jun 2024
24 Jun 2024, 19:20
A Company Run By Bots?
I made a tax payment of R 75.47 to Buffalo logistics on June, 8th 2024 which was never acknowledged. Then I discovered that I made a mistake with the reference number and subsequently, on June, 18th, I paid the same amount again. The order had now been delivered but I cannot seem to get the attention of the right people to get my erroneous payment refunded. They have a facility to upload proof of payment, which I used but they chose to ignore it.Then I was referred (by a bot) to their WhatsApp account. There, another bot, referred me to their website and still no satisfaction. I'm tired of bots that don't have all the he bases covered trying to serve me. Are there no living people employed by this company?
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Replies (2)
Buffalo Couriers's replyOfficial
26 Jun 2024, 16:18Thank you for your message. We understand your frustration and we apologize for the inconvenience caused. Please may you send us your tracking number and one of our agents will assist you. BIL.
Buffalo Couriers's reply26 Jun 2024, 16:18
Official
Thank you for your message. We understand your frustration and we apologize for the inconvenience caused. Please may you send us your tracking number and one of our agents will assist you. BIL.
PJ
Paul J's updateReviewer Update
29 Oct 2024, 12:23Please note, the date today is 29/10/2024.
In line with their response to my review I resubmitted the proof they needed to refund my money. The very next day they (another bot?) responded with a promise to resolve the matter and to return to me within three days. Well, that was the promise but it was the last I heard from them and I'm still waiting for my money.
Will I deal with them again? Never!!! But the irony is that I have never dealt with them. Unfortunately another company whom I deal with contract them to do their deliveries.
In line with their response to my review I resubmitted the proof they needed to refund my money. The very next day they (another bot?) responded with a promise to resolve the matter and to return to me within three days. Well, that was the promise but it was the last I heard from them and I'm still waiting for my money.
Will I deal with them again? Never!!! But the irony is that I have never dealt with them. Unfortunately another company whom I deal with contract them to do their deliveries.
PJ
Paul J's update29 Oct 2024, 12:23
Reviewer Update
Please note, the date today is 29/10/2024.
In line with their response to my review I resubmitted the proof they needed to refund my money. The very next day they (another bot?) responded with a promise to resolve the matter and to return to me within three days. Well, that was the promise but it was the last I heard from them and I'm still waiting for my money.
Will I deal with them again? Never!!! But the irony is that I have never dealt with them. Unfortunately another company whom I deal with contract them to do their deliveries.
In line with their response to my review I resubmitted the proof they needed to refund my money. The very next day they (another bot?) responded with a promise to resolve the matter and to return to me within three days. Well, that was the promise but it was the last I heard from them and I'm still waiting for my money.
Will I deal with them again? Never!!! But the irony is that I have never dealt with them. Unfortunately another company whom I deal with contract them to do their deliveries.