UNSATISFACTORY SERVICE

I called BCM's call center reporting my meter box that went blank. I was given a ref number so I left my house keys with my neighbour so that he can open the house for the technician. I got back from work on Monday evening and called the call center again and I was told that there was no one in the house so I was given another ref number. On Tuesday evening I called again and my neighbour told me that the technicians left because there was no electricity but they said they were coming back. On Tuesday I called again and I was told that my case was tagged as a priority but no one came to look at the meter box. On Wednesday I called again and by then my fridge was starting to smell. I called again on Thursday evening and, the lady started shouting when I said I'm being told different stories. By then I was so annoyed and angry. I also sent a whatsapp text to the customer service on Wednesday and line and the message was read with no response. I also sent a message again on Thursday after the lady dropped the phone on my ear and I was told that the message will be given to the manager. Today I just called them wanting to speak to the manager and I'm told that the manage is out of office, I should call on Monday.

I am beyond angry. My fridge smells like death. I can't even enjoy a cup of coffee when I come back from work. My 12 year old is writing exams and he has to struggle every night when I help him with his school work. My worst nightmare is taking a cold bath every morning and night. I am hurt and disappointed that I had waisted so much money this week, money that I don't have. I've been buying airtime everyday, I had to throw away my food because it's rotten.

The last ref number I was given is 158397 My number is ***