Power/Electricity cut

I called the BCM call centre at 21:57 and the lady I spoke with by the name of Tabisa Mnyaka gave me attitude that sucks and she was rude raising the tone when she spoke to me. She then said to me no one will assist me at night I must wait till the morning because people who are on stand by in king William's Town wont answer their cellphones and it's their norm. Now the time it's 01:19 am and the guy by the name of Adam hasn't called me and he has not arrived at my home. Bad service by the Buffalo City Municipality because of these two staff members. I don't think this is the kind of government service delivery we need, I don't know what we are going to do with my family in the morning if this guy is not going to sort out this thing by tonight.