NO ASSISTANCE ON ACCOUNT QUERY

I HAVE AN ACCOUNT QUERY WITH BCM REGARDING A VAMRED ADJUSTMENT COST CHARGED ON MY ACCOUNT WHICH I FEEL SHOULD BE REVERSED AS THIS WAS PAID TO SMITH TABATA WHO HAS ADVISED ME THAT IT WAS PAID TO BCM - SO WHY AM I BEING CHARGED AGAIN FOR THIS.<br> I HAVE TRIED TO MAKE CONTACT WITH BCM STAFF AND HAVE HAD NO LUCK GETTING ANY RESULTS: <br> I HAVE TRIED THE FOLLOWING BCM CONTACT NUMBERS, WHICH EITHER DO NOT GET ANSWERED OR IF AND WHEN THEY DO GET ANSWERED GET TOLD THEY DO NOT KNOW WHAT IS GOING ON:<br> ***, ***, ***, ***, ***.<br> I HAVE EVEN BEEN INTO THE BEACON BAY BCM BRANCH AND THE LADY BEHIND THE COUNTER ADVISED SHE DOES NOT KNOW WHAT IS GOING ON WITH MY ACCOUNT AND THAT SHE WILL GET THE SUPERVISOR WHO WAS NOT IN AT THE TIME TO CONTACT ME, COPIES WERE MADE OF ALL MY DOCUMENTS SUPPORTING THIS MATTER AND LEFT THERE FOR THE SUPERVISOR TO CONTACT ME, THIS TOOK PLACE ON THE 4TH MARCH 2016 - TO DATE I HAVE STILL NOT RECEIVED A CALL FROM THE SUPERVISOR NOR HAS THE SUPERVISOR ANSWERED HER PHONE ON NUMEROUS ATTEMPTS TO CALL HER ON ***. <br> PLEASE CAN SOMEONE ASSIST ME IN FIXING MY BCM ACCOUNT!!!