Frustrating Experience with Refund Process

I’ve been waiting 8 months for my refund, and the experience has been nothing short of a nightmare. I visit their offices regularly, only to be told that the billing department still hasn’t closed my account. It’s infuriating! Meanwhile, I keep receiving statements that show deductions for a place I no longer reside in.

I’ve emailed Vuyokazi and Ndileka daily, but my efforts have led to zero results. To add insult to injury, I’m now seeing an additional prepaid fee of R432 on my account without any prior notification. This feels completely unprofessional and unacceptable.

I demand my R5,000 refund today. It’s absurd that I have to fight for my own money while they continue to charge me for services I’m not using. If you’re considering doing business with them, think twice!