DISGUSTING SERVICE AND PROOF OF INCOMPETENCY WITHIN BUFFALO CITY MUNICIPALITY, EAST LONDON, RSA.

Dear Sir.

ACCOUNT NR’S ***8 - F NILSON (SON) AND ***1 - AG OPPERMAN (MOM)

I have a problem with Buffalo City Municipality. Eastern Cape, RSA. I stayed in my late mother's house after she died. The house was sold by the Executor of the estate (Standard Bank) and the property was registered on 1 Jun 2018 if I remember correctly. I had to move out of the house by 31 Mar 2018 which I did. I continued to pay the municipality account which was in my mother's name after she died. Avbob handled the funeral and they informed me that they will inform the municipality of her death. I kept on paying until I noticed that there was a sudden increase in charges on the account. When I approached them why this was the case, they informed me that my mother did not apply for indigent support thus the higher fees. The only solution that they offered was that I apply for the indigent support, as I am also a pensioner, and then they would transfer the account into my name. I forwarded my mother's account to Standard Bank who was the Executor and they incorrectly made a payment to the Municipality after the reversals to my account have been done. This caused a credit on my mother's account whilst I had to pay all the fees including rates on the property. The problem is that after I have left the property and after the property has been sold and registered into the new owner's name, I am still getting accounts for the rates every month as well as the water etc. usage for the period that I was not staying in the house. Standard bank also approached the Municipality to request the over payment and to forward my account to them as the period from Mar 2018 to 1 Jun 2018 had to be recovered from the new owners as they moved in from 1 Apr 2018 and they informed me that they had no success. Last month I asked the Municipality to forward me back dated statements so that I could reconcile the account, which I did and I forwarded it to them for adjustments. In the process I have also found two computer errors on their statements where the amounts on the statement did not add up correctly and I pointed this out to them. This week I received the two accounts again and nothing has been done to correct the situation. It is though they do not give a damn about what is happening and this needs to be sorted out, thus my request to you for help. Trust that you can assist me in this matter. Kind Regards

Frank Nilson