I am just a number, nothing else!

********** <p>this is where it started and just died there. I have never experience such unconnected personal response in my life and I worked in Retail for a long time.</p> <p>I would have gotten a more detailed personalized experience from an automated system.</p> <p>My enquiry started after an online booking could not be confirmed and got a message to say</p> <p>“unable to confirm your reservation request for a Group L - e.g. Nissan X-Trail <br />4x4 Auto or similar car at Cape Town, <br /> <br />Two days after getting this e-mail I went back on line only to find that this Group L is available but now it’s gone up to R5 100, (original it was R3 990) so I called in to the call centre only to be told there was ample availability for the Group L. So, I was not sure how such an error could have happened? <br /> <br />This is when I started to follow up and e-mail ********** /> <br />Not one of the consultants that rep**** read my questions or checked the attachment of the original booking request!</p> <p>I asked for a vehicle that could accommodate 5 passengers, they book a Group M that takes 4 passengers.</p> <p>While going back and forth on trying to get some help, the Group L rental car we wanted went up to a shocking R6 000+</p> <p>I haven’t received any feedback on my last e-mail sent on the 14th of November.</p>