Bad Service! Unhelpful

Item: Budget Rentals
Rating: 1

I booked a vehicle from Budget Car Rentals for the 16th of December 2016(Friday). On arrival i was told to pay a deposit. I advised the consultant that I called the company a few weeks before arriving in Cape Town and they told me that the payment i made included the deposit. I told the consultant that assisted me that day that i will be able to pay the deposit on Monday 19th December 2016. He refused to assist me further. I then proceeded to get the money (calling family at 11pm at night) to ask them to deposit the money. As my dad banks with Capitec , the deposit would reflect immediately so i used my capitec account for that purpose. I stood in line again and spoke to the same consultant who then proceeded to tell me that he cannot accept my debit card. I then asked if i could withdraw the cash and he said no cash and no debit card. I proceeded to order an uber at that time because it was nearly midnight and no one wanted to help me out even though i did have the money. I cancelled my booking with the consultant who advised that there will be a R250.00 penalty (for a car i didnt get to even use). Since the 28th of December i have been emailing customer care for the rest of the money that i paid but instead my emails are read but are not responded to. They seem to abide to every policy they have (no cash, no debit card) but try and get a hold of them and you can't. It stipulates on their website and when you call their customer care that the turnaround time is 24 hours but instead it has been almost 3 weeks. I am extremely dissapointed and cannot believe that such a huge company would have such poor service s****s.

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