Bad customer services

The worst customer service I’ve ever had to experience. These people are serving MTN insurance customers for the replacement or repair of phone devices, I lost my phone at the end of September and MTN approved my claim almost immediately and Budget cellular had since sent two phones that don’t charge not switch on and before Christmas they were still not giving me an update on when exactly I should expect the device and to this point I’ve not heard from them. The worst! Mind, I’ve not had a phone since then and MtN still debit money for insurance, this is completely in acceptable Budget cellular, Monitor administrators, MTN.