OM
Omphile M
1 reviews | Active since Feb 2026
26 Feb 2026, 16:56
WORST EXPERIENCE WITH BSURE
THE WORST
Beginning of February 2026 I called Bsure to have my insurance cancelled by the 25th of Feb, I also opted to be covered from the 25th to the 28th of Feb and was told that I would need only pay a prorated fee of R250 for the 3 days.
Ask me why was I debited my prorated fee and my premium which I had cancelled
I have tried to call them several times with no luck of being assisted instead I’m transferred from one person to another. I was told that an agent that was assisting me with the cancellation would call me but I haven’t received any call
Helpful (0)
Replies (3)0
Replies (3)
Bsure Insurance Advisors's replyOfficial
26 Feb 2026, 16:59Hi Omphile,
We appreciate you bringing this to our attention.
We'd appreciate the opportunity to address your concerns effectively. We have assigned your concerns to an advisor who will be in touch.
Sincerely,
Samantha
The Solutions Centre
We appreciate you bringing this to our attention.
We'd appreciate the opportunity to address your concerns effectively. We have assigned your concerns to an advisor who will be in touch.
Sincerely,
Samantha
The Solutions Centre
Bsure Insurance Advisors's reply26 Feb 2026, 16:59
Official
Hi Omphile,
We appreciate you bringing this to our attention.
We'd appreciate the opportunity to address your concerns effectively. We have assigned your concerns to an advisor who will be in touch.
Sincerely,
Samantha
The Solutions Centre
We appreciate you bringing this to our attention.
We'd appreciate the opportunity to address your concerns effectively. We have assigned your concerns to an advisor who will be in touch.
Sincerely,
Samantha
The Solutions Centre
Bsure Insurance Advisors's replyOfficial
04 Mar 2026, 15:19Good day Omphile,
Thank you for bringing this to our attention.
I have been advised that you have been contacted by one of our advisors, who confirmed that your cancellation request has been processed.
This concludes that your query has been resolved.
If you need further assistance, please contact ***.
Kind regards,
Samantha
The Solutions Centre
Thank you for bringing this to our attention.
I have been advised that you have been contacted by one of our advisors, who confirmed that your cancellation request has been processed.
This concludes that your query has been resolved.
If you need further assistance, please contact ***.
Kind regards,
Samantha
The Solutions Centre
Bsure Insurance Advisors's reply04 Mar 2026, 15:19
Official
Good day Omphile,
Thank you for bringing this to our attention.
I have been advised that you have been contacted by one of our advisors, who confirmed that your cancellation request has been processed.
This concludes that your query has been resolved.
If you need further assistance, please contact ***.
Kind regards,
Samantha
The Solutions Centre
Thank you for bringing this to our attention.
I have been advised that you have been contacted by one of our advisors, who confirmed that your cancellation request has been processed.
This concludes that your query has been resolved.
If you need further assistance, please contact ***.
Kind regards,
Samantha
The Solutions Centre
Bsure Insurance Advisors's replyOfficial
10 Mar 2026, 13:35Hi Omphile,
I have been advised that your refund request was processed accordingly.
If you need further assistance, please contact ***.
Kind regards,
Samantha
The Solutions Centre
I have been advised that your refund request was processed accordingly.
If you need further assistance, please contact ***.
Kind regards,
Samantha
The Solutions Centre
Bsure Insurance Advisors's reply10 Mar 2026, 13:35
Official
Hi Omphile,
I have been advised that your refund request was processed accordingly.
If you need further assistance, please contact ***.
Kind regards,
Samantha
The Solutions Centre
I have been advised that your refund request was processed accordingly.
If you need further assistance, please contact ***.
Kind regards,
Samantha
The Solutions Centre