1 reviews | Active since Mar 2017
Waste of time.
I am in the process of buying 2 motor cycles from different dealers. However requested them to be on the same insurance. Through the dealership I was referred to Damien at B-sure insurance. He did a great job getting back to me quickly with acceptable quotes. We then started the time consumming part completion of details. This too was done professionally. On bike one my details were given as owner and regular driver and on bike 2 my (current) wife's details were shared as owner and regular driver. This took longer than needed because I had to look for her details. I was then passed on to the underwriter of this miway insurance product. During the transfer the call was lost and I was called back by the myway underwriter. Again I had to supply all the info I minutes ago gave to Damien. I thought it was a way to double check my details for accuracy, no problem with that. The deal was completed and I am to pay the first installment in 3 days time. Then I receive the confirmation of cover letter to forward to dealer 2. I noticed myself as the registered owner and regular rider on both bikes. I contact the broker Damien to change the regular rider on bike 2 to indicate my wife as regular rider. Once again a representative of myway called and started to ask the same details I had given less than 24hrs prior to 2 individuals. I told him I don't have time to repeat myself at that moment i was in the factory and not near my office to give my wife's I'd number again. I referred him back to the 2 people I spoke to before and fix their error. I expected the details of my wife to appear on the insurance confirmation letter. After receiving the letter I found my x wife, whom I divorced 8 years ago is now the registered owner of the bike. How does this go past B-Sure if I had given them all my details. Did no one double check the work from miway. Why take all my details refer me to another that does the same just to send me 2 documents that is incorrect. I find the service incompetant and a total waste of my time.
We hope our mail finds you and the family all well.
Thank you for bringing this complaint to our attention, we regret that you feel this way and will investigate the processes that led you to your frustrations.
We have moved this onto our management team who will in touch with you first thing tomorrow.
We wish you a wonderful evening.
Best regards,
B-Sure Africa Insurance Brokers
Complaints Resolution
We hope our mail finds you and the family all well.
Thank you for bringing this complaint to our attention, we regret that you feel this way and will investigate the processes that led you to your frustrations.
We have moved this onto our management team who will in touch with you first thing tomorrow.
We wish you a wonderful evening.
Best regards,
B-Sure Africa Insurance Brokers
Complaints Resolution
We hope our update finds you and the family all well and looking forward to a relaxing weekend.
Thank you for your patience and once again thank you for allowing us to assist with the matter.
We are pleased that your concerns have been addressed and trust that faith in our ability to cater to your individual needs has been restored.
Please feel free to engage with us on any of your policy needs.
We wish you a wonderful evening and weekend.
Best regards,
B-Sure Africa Insurance Brokers
Complaints Resolution
We hope our update finds you and the family all well and looking forward to a relaxing weekend.
Thank you for your patience and once again thank you for allowing us to assist with the matter.
We are pleased that your concerns have been addressed and trust that faith in our ability to cater to your individual needs has been restored.
Please feel free to engage with us on any of your policy needs.
We wish you a wonderful evening and weekend.
Best regards,
B-Sure Africa Insurance Brokers
Complaints Resolution
