1 reviews | Active since May 2023
Unreliable
My experience with this insurance brokerage was disappointing, as their service delivery fell significantly short of their promises. Despite spending considerable time on the phone with their brokers, they repeatedly made errors in my policy details. Their communication was unreliable, with multiple unfulfilled promises of callbacks, often followed by excuses about being too busy. When I needed to claim under my car hire policy, I was left without a courtesy car for over eight days due to an unnecessarily long validation process, ultimately forcing me to cancel the policy. This lack of efficiency and customer-centric service suggests they prioritize sales targets over genuine customer care. Additionally, their brokers push for five-star reviews on Hello Peter during calls but become unresponsive afterward. Based on my experience, I would not recommend taking a policy with this company.
Thank you for bringing this to our attention.
We'd appreciate the opportunity to address your concerns effectively. We have assigned your concerns to a dedicated advisor who will be in touch.
Sincerely,
Samantha
The Solutions Centre
Thank you for bringing this to our attention.
We'd appreciate the opportunity to address your concerns effectively. We have assigned your concerns to a dedicated advisor who will be in touch.
Sincerely,
Samantha
The Solutions Centre
Thank you for raising this concern with us.
We sincerely regret the frustration caused by the lack of communication and follow-through from the advisors you dealt with. This is not in line with the service we strive to provide.
We’ve been advised that Johndre has since been in contact with you to discuss and resolve the matter. While we understand your decision, we appreciate the time you took to share your concerns and allow us the opportunity to address them.
If you need anything else, please feel free to reach out to ***.
Alternatively, you can contact our client services division for assistance.
Kind regards,
Samantha
The Solutions Centre
Thank you for raising this concern with us.
We sincerely regret the frustration caused by the lack of communication and follow-through from the advisors you dealt with. This is not in line with the service we strive to provide.
We’ve been advised that Johndre has since been in contact with you to discuss and resolve the matter. While we understand your decision, we appreciate the time you took to share your concerns and allow us the opportunity to address them.
If you need anything else, please feel free to reach out to ***.
Alternatively, you can contact our client services division for assistance.
Kind regards,
Samantha
The Solutions Centre