BT
Bridgette T

1 reviews | Active since Feb 2025

13 Apr 2026, 16:34

Unprofessional team and worst service ever

Such unprofessional team working here. Hello

I'd like to complain about Bsure brokers and insurance, the worst company I have ever worked with. I want to cancel Miway insurance and have been referred to them as my brokers but since Friday I have been waiting for a call from Nomsa who was supposedly on lunch when I called on Friday and was going to call me within 5min but I'm still waiting. I called again today spoke to Ali who dropped the call on me. I called again and spoke Pontsho who was extremely rude. They have a star because I can't given them a negative star but they don't even deserve one.

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Replies (2)
Bsure Insurance Advisors
Bsure Insurance Advisors's reply13 Apr 2026, 16:44
Official
Hi Bridgette,
 
We have assigned your concerns to an advisor to ensure swift assistance. 
 
Rest assured, we’ll stay in touch to provide updates on the progress. 
 
Kind regards, 
Samantha

The Solutions Centre
Bsure Insurance Advisors
Bsure Insurance Advisors's reply28 Apr 2026, 03:24
Official
Hi Bridgette,

Thank you for your feedback. We’re sorry for the frustration caused during your experience. 

Our records confirm that your policy was successfully cancelled on the 21st of April as per your request.
The delay in assistance was due to advisor availability; however, the matter was attended to and resolved. 

If you need any further assistance, please feel free to contact us. 

Kind regards,
Samantha

The Solutions Centre