TW
Tyron W
1 reviews | Active since Jun 2021
30 Oct 2024, 12:47
Unprofessional and disrespectful behaviour
I have requested my policy cancellation multiple times from multiple service representatives as from the 17th of October 2024 with no action taken even contacting the GM and still no action taken yet premiums were deducted without delay even after requesting cancellation.
The service has been unprofessional and plainly disrespectful with no one coming back to me but rather me having to follow up for 2weeks constantly even having to call from overseas at my own cost to try and sort this out.
Attention to customer needs,even if it is a cancellation is not a priority it seems.
Helpful (0)
Replies (2)0
Replies (2)
Bsure Insurance Advisors's replyOfficial
30 Oct 2024, 13:14Good day Tyron,
Thank you for raising this with us, we recognise the inconvenience this may have caused.
We have assigned your concerns to a dedicated Advisor who will be in touch.
Kind regards,
Sammy
The Solutions Centre
Bsure Insurance Advisors's reply30 Oct 2024, 13:14
Official
Good day Tyron,
Thank you for raising this with us, we recognise the inconvenience this may have caused.
We have assigned your concerns to a dedicated Advisor who will be in touch.
Kind regards,
Sammy
The Solutions Centre
Bsure Insurance Advisors's replyOfficial
05 Nov 2024, 10:12Dear Tyron,
Thank you for raising your concern. I have been advised that you have been contacted by a dedicated Advisor.
We attempted to reach you while you were overseas regarding your cancellation, but unfortunately, we were unable to contact you. However, your cancellation and refund request has been escalated to your insurer, who will provide feedback on your refunds as soon as possible.
If you need anything else, please feel free to reach out to ***.
Alternatively, please feel free to reach out to your dedicated Advisor.
Sincerely,
Samantha
The Solutions Centre
Thank you for raising your concern. I have been advised that you have been contacted by a dedicated Advisor.
We attempted to reach you while you were overseas regarding your cancellation, but unfortunately, we were unable to contact you. However, your cancellation and refund request has been escalated to your insurer, who will provide feedback on your refunds as soon as possible.
If you need anything else, please feel free to reach out to ***.
Alternatively, please feel free to reach out to your dedicated Advisor.
Sincerely,
Samantha
The Solutions Centre
Bsure Insurance Advisors's reply05 Nov 2024, 10:12
Official
Dear Tyron,
Thank you for raising your concern. I have been advised that you have been contacted by a dedicated Advisor.
We attempted to reach you while you were overseas regarding your cancellation, but unfortunately, we were unable to contact you. However, your cancellation and refund request has been escalated to your insurer, who will provide feedback on your refunds as soon as possible.
If you need anything else, please feel free to reach out to ***.
Alternatively, please feel free to reach out to your dedicated Advisor.
Sincerely,
Samantha
The Solutions Centre
Thank you for raising your concern. I have been advised that you have been contacted by a dedicated Advisor.
We attempted to reach you while you were overseas regarding your cancellation, but unfortunately, we were unable to contact you. However, your cancellation and refund request has been escalated to your insurer, who will provide feedback on your refunds as soon as possible.
If you need anything else, please feel free to reach out to ***.
Alternatively, please feel free to reach out to your dedicated Advisor.
Sincerely,
Samantha
The Solutions Centre