SN
Sibusiso N
1 reviews | Active since Feb 2019
08 May 2020, 11:02
Unhappy client
Good service but no full disclosure. Debited my bank account with so called Activation fee which I did not agree to and was not disclose. Requested a recording transcript and nothing.
Helpful (0)
Replies (3)0
Replies (3)
Bsure Insurance Advisors's replyOfficial
08 May 2020, 12:43Dear Sibusiso,
We hope our response finds you and your loved ones all well through these trying times.
Thank you for bringing your complaint to our attention, rest assured that you have our full commitment to achieving resolution in a timeous manner.
Your complaint has been sent to the relevant department for investigation, you can expect a call from management shortly.
Kindest Regards,
B-Sure Africa Insurance Brokers.
Complaint Resolution.
We hope our response finds you and your loved ones all well through these trying times.
Thank you for bringing your complaint to our attention, rest assured that you have our full commitment to achieving resolution in a timeous manner.
Your complaint has been sent to the relevant department for investigation, you can expect a call from management shortly.
Kindest Regards,
B-Sure Africa Insurance Brokers.
Complaint Resolution.
Bsure Insurance Advisors's reply08 May 2020, 12:43
Official
Dear Sibusiso,
We hope our response finds you and your loved ones all well through these trying times.
Thank you for bringing your complaint to our attention, rest assured that you have our full commitment to achieving resolution in a timeous manner.
Your complaint has been sent to the relevant department for investigation, you can expect a call from management shortly.
Kindest Regards,
B-Sure Africa Insurance Brokers.
Complaint Resolution.
We hope our response finds you and your loved ones all well through these trying times.
Thank you for bringing your complaint to our attention, rest assured that you have our full commitment to achieving resolution in a timeous manner.
Your complaint has been sent to the relevant department for investigation, you can expect a call from management shortly.
Kindest Regards,
B-Sure Africa Insurance Brokers.
Complaint Resolution.
Bsure Insurance Advisors's replyOfficial
13 May 2020, 19:44Dear Sibusiso,
We trust our follow up finds you and your family all well.
For records purposes, i can confirm that you have been in touch with management, we have sent you the voice recorded mandate of all fee's specific to your policy with us wherein the activation fee was disclosed and agreed upon therefor validating a legally binding contract.
We confirm that we were also suggested that we play the recording for you online at the time of initial discussion, with the hope in discussing the outcome with you afterwards. Understandably though, you were busy and we promised to give you a call back on Saturday past once you have listened to the call in your own time.
Unfortunately we have not been able to reach you via phone or e-mail, our records show two call attempts to you on Saturday, Monday and yesterday with e-mails sent on Friday and yesterday in an attempt to engage with you.
We would love to finalize your grievance, and ensure you have received the service you deserve.
Please let us know when you have some time to discuss this further.
Have a lovely evening Sibusiso.
Best regards,
B-Sure Africa Insurance Brokers
Complaint Resolution
We trust our follow up finds you and your family all well.
For records purposes, i can confirm that you have been in touch with management, we have sent you the voice recorded mandate of all fee's specific to your policy with us wherein the activation fee was disclosed and agreed upon therefor validating a legally binding contract.
We confirm that we were also suggested that we play the recording for you online at the time of initial discussion, with the hope in discussing the outcome with you afterwards. Understandably though, you were busy and we promised to give you a call back on Saturday past once you have listened to the call in your own time.
Unfortunately we have not been able to reach you via phone or e-mail, our records show two call attempts to you on Saturday, Monday and yesterday with e-mails sent on Friday and yesterday in an attempt to engage with you.
We would love to finalize your grievance, and ensure you have received the service you deserve.
Please let us know when you have some time to discuss this further.
Have a lovely evening Sibusiso.
Best regards,
B-Sure Africa Insurance Brokers
Complaint Resolution
Bsure Insurance Advisors's reply13 May 2020, 19:44
Official
Dear Sibusiso,
We trust our follow up finds you and your family all well.
For records purposes, i can confirm that you have been in touch with management, we have sent you the voice recorded mandate of all fee's specific to your policy with us wherein the activation fee was disclosed and agreed upon therefor validating a legally binding contract.
We confirm that we were also suggested that we play the recording for you online at the time of initial discussion, with the hope in discussing the outcome with you afterwards. Understandably though, you were busy and we promised to give you a call back on Saturday past once you have listened to the call in your own time.
Unfortunately we have not been able to reach you via phone or e-mail, our records show two call attempts to you on Saturday, Monday and yesterday with e-mails sent on Friday and yesterday in an attempt to engage with you.
We would love to finalize your grievance, and ensure you have received the service you deserve.
Please let us know when you have some time to discuss this further.
Have a lovely evening Sibusiso.
Best regards,
B-Sure Africa Insurance Brokers
Complaint Resolution
We trust our follow up finds you and your family all well.
For records purposes, i can confirm that you have been in touch with management, we have sent you the voice recorded mandate of all fee's specific to your policy with us wherein the activation fee was disclosed and agreed upon therefor validating a legally binding contract.
We confirm that we were also suggested that we play the recording for you online at the time of initial discussion, with the hope in discussing the outcome with you afterwards. Understandably though, you were busy and we promised to give you a call back on Saturday past once you have listened to the call in your own time.
Unfortunately we have not been able to reach you via phone or e-mail, our records show two call attempts to you on Saturday, Monday and yesterday with e-mails sent on Friday and yesterday in an attempt to engage with you.
We would love to finalize your grievance, and ensure you have received the service you deserve.
Please let us know when you have some time to discuss this further.
Have a lovely evening Sibusiso.
Best regards,
B-Sure Africa Insurance Brokers
Complaint Resolution
Bsure Insurance Advisors's replyOfficial
21 May 2020, 08:40Dear Sibusiso,
We hope our close-off response finds you well.
Thank you for taking the time to review our contract with you and allowing us to iron out any confusion.
We also thank you for your new deduction request in-line with our initial contract terms.
Should you require any assistance regarding your policy, you can rest assured that we’re here to assist.
Best regards,
B-Sure Africa Insurance Brokers
Complaint Resolutions
We hope our close-off response finds you well.
Thank you for taking the time to review our contract with you and allowing us to iron out any confusion.
We also thank you for your new deduction request in-line with our initial contract terms.
Should you require any assistance regarding your policy, you can rest assured that we’re here to assist.
Best regards,
B-Sure Africa Insurance Brokers
Complaint Resolutions
Bsure Insurance Advisors's reply21 May 2020, 08:40
Official
Dear Sibusiso,
We hope our close-off response finds you well.
Thank you for taking the time to review our contract with you and allowing us to iron out any confusion.
We also thank you for your new deduction request in-line with our initial contract terms.
Should you require any assistance regarding your policy, you can rest assured that we’re here to assist.
Best regards,
B-Sure Africa Insurance Brokers
Complaint Resolutions
We hope our close-off response finds you well.
Thank you for taking the time to review our contract with you and allowing us to iron out any confusion.
We also thank you for your new deduction request in-line with our initial contract terms.
Should you require any assistance regarding your policy, you can rest assured that we’re here to assist.
Best regards,
B-Sure Africa Insurance Brokers
Complaint Resolutions