BH
Badyn H
1 reviews | Active since Nov 2018
05 Feb 2019, 09:44
********* Client Billing
When cancelling, they do not bother to inform you that you need to cancel all the add ons separately. They have been billing me for months for services they can no longer offer as I am no longer their client.
********* business practice.
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Bsure Insurance Advisors's replyOfficial
05 Feb 2019, 11:26Good morning Badyn,
We trust this response finds you well and thank you for bringing your experience to our attention.
We take all complaints very seriously and apologies for any frustration caused, we dedicate ourselves to ultimate client benefit throughout all our offerings and as such we do not apply a cancellation request on one product over to all other products that may be active to your profile because of the fact that each benefit program provides a totally different and unique benefit.
All B-Sure Africa Value Added Products stand 100% separate from our Insurance offerings as disclosed within the Terms & Conditions noted at the time of acceptance, this may seem strange however we cannot assume that because one product is cancelled that such cancellation must carry over to the other products because such a process potentially prejudices a clients protection in other aspects of their needs.
We have informed our Cancellation department of your complaint and one of the managers will be in touch with you soon to discuss and ultimately find fair conclusion.
Thank you once again for bringing your frustration to light, as promised we will be in touch soon.
Best regards
B-Sure Africa Insurance Brokers
Complaints Resolution
We trust this response finds you well and thank you for bringing your experience to our attention.
We take all complaints very seriously and apologies for any frustration caused, we dedicate ourselves to ultimate client benefit throughout all our offerings and as such we do not apply a cancellation request on one product over to all other products that may be active to your profile because of the fact that each benefit program provides a totally different and unique benefit.
All B-Sure Africa Value Added Products stand 100% separate from our Insurance offerings as disclosed within the Terms & Conditions noted at the time of acceptance, this may seem strange however we cannot assume that because one product is cancelled that such cancellation must carry over to the other products because such a process potentially prejudices a clients protection in other aspects of their needs.
We have informed our Cancellation department of your complaint and one of the managers will be in touch with you soon to discuss and ultimately find fair conclusion.
Thank you once again for bringing your frustration to light, as promised we will be in touch soon.
Best regards
B-Sure Africa Insurance Brokers
Complaints Resolution
Bsure Insurance Advisors's reply05 Feb 2019, 11:26
Official
Good morning Badyn,
We trust this response finds you well and thank you for bringing your experience to our attention.
We take all complaints very seriously and apologies for any frustration caused, we dedicate ourselves to ultimate client benefit throughout all our offerings and as such we do not apply a cancellation request on one product over to all other products that may be active to your profile because of the fact that each benefit program provides a totally different and unique benefit.
All B-Sure Africa Value Added Products stand 100% separate from our Insurance offerings as disclosed within the Terms & Conditions noted at the time of acceptance, this may seem strange however we cannot assume that because one product is cancelled that such cancellation must carry over to the other products because such a process potentially prejudices a clients protection in other aspects of their needs.
We have informed our Cancellation department of your complaint and one of the managers will be in touch with you soon to discuss and ultimately find fair conclusion.
Thank you once again for bringing your frustration to light, as promised we will be in touch soon.
Best regards
B-Sure Africa Insurance Brokers
Complaints Resolution
We trust this response finds you well and thank you for bringing your experience to our attention.
We take all complaints very seriously and apologies for any frustration caused, we dedicate ourselves to ultimate client benefit throughout all our offerings and as such we do not apply a cancellation request on one product over to all other products that may be active to your profile because of the fact that each benefit program provides a totally different and unique benefit.
All B-Sure Africa Value Added Products stand 100% separate from our Insurance offerings as disclosed within the Terms & Conditions noted at the time of acceptance, this may seem strange however we cannot assume that because one product is cancelled that such cancellation must carry over to the other products because such a process potentially prejudices a clients protection in other aspects of their needs.
We have informed our Cancellation department of your complaint and one of the managers will be in touch with you soon to discuss and ultimately find fair conclusion.
Thank you once again for bringing your frustration to light, as promised we will be in touch soon.
Best regards
B-Sure Africa Insurance Brokers
Complaints Resolution