ST
Sydney T
1 reviews | Active since Jan 2021
21 Feb 2021, 23:16
Unauthorized Debet Order
5 Days after buying my car, B-Sure deducted R1200 off my account without my agreement or knowledge. My insurance is currently with Miway, word of advice to anyone reading this... do not trust this company, I'm still awaiting a reply for them to refund me.
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Bsure Insurance Advisors's replyOfficial
22 Feb 2021, 08:36 Thank you for bringing this to our attention, we will certainly look into this and revert back to you. We have moved your complaint into the investigation with our accounts team who will be in touch soon with further advice.
We certainly do not deduct anything where there is no mandate in place between us and our clients, so we’re sure this is simply a matter of misunderstanding.
Kindest regards,
B-Sure Africa Insurance Brokers
Complaint Resolution
We certainly do not deduct anything where there is no mandate in place between us and our clients, so we’re sure this is simply a matter of misunderstanding.
Kindest regards,
B-Sure Africa Insurance Brokers
Complaint Resolution
Bsure Insurance Advisors's reply22 Feb 2021, 08:36
Official
Thank you for bringing this to our attention, we will certainly look into this and revert back to you. We have moved your complaint into the investigation with our accounts team who will be in touch soon with further advice.
We certainly do not deduct anything where there is no mandate in place between us and our clients, so we’re sure this is simply a matter of misunderstanding.
Kindest regards,
B-Sure Africa Insurance Brokers
Complaint Resolution
We certainly do not deduct anything where there is no mandate in place between us and our clients, so we’re sure this is simply a matter of misunderstanding.
Kindest regards,
B-Sure Africa Insurance Brokers
Complaint Resolution