Un happy

Hi am verry frustrated when i took out a policy with them the guy who helped me with the contract said that there wil be a deduction on my acount the 25th of may so they deduct the mone when i phone them to hear for what ia that money they said its a activaiton fee so the guy who apoked to me never said that its an actaviation fee and he didn't say what was the amount the will deduct so i go to the bank and reverse that money.... And i cancelld the policy yeaterday with them.... This mornig a lady phoned me and say they saw i reversed the money i said yes becaus i cancelld the policy and she said taht its a non refundable policy and i asked to play the recording and even in the recording the guy never tell me about the activation fee and the amount when i tell the lady she rep**** to me shw will listen to the recordings and phone me back when i asked her why cant we listen to them together she played a recording about me and the guy who helped me but onley the end of the recording where we said bey so i think they realised that they're wrong so that lady asked me when the can run a new deduction for that money i tell her theres no proof saying its an activation fee and ita 1100k verry un happy i will never recomend them to someone ever and thats why i got my own insurance now