*****ulent act from Bsure/ Auto and General

Poor service from Lorenzo Makhubo. I have cancelled my policy with him due to me selling my vehicle. The new owner agreed to take over the policy because he is running the same bolt services. After agreement over the phone with the new owner and I cancelled my policy my money was still deducted from my account for monthly premiums. I called in and reported this *****ulent act, Lorenzo Makhubo asked my to send him a bank statement and advised me that within 48 hours my money will be refunded. It is now going 21 days and over 10 emails I have sent to Lorenzo Makhubo with no response. POOR SERVICE FROM LORENZO VERY DISAPPOINTED..!!! I called in numerous times and also cannot get through to him. Can someone please assist I did CC he's senior team on Gerroy Heaney and Courtney Brummer with also no response.. POOR SERVICE OVERALL FROM BSURE. PATHETIC..!!! Train your staff for customer service because I will not recommend anyone to Bsure/ Auto and General for this *****ulent act.