RB
Riaan B

1 reviews | Active since Jul 2018

05 Dec 2018, 08:08

The King?

<p>The king, as they call it, should be renamed The King *****. i called for a quote. ( i was previously insured via king price.) They said to me i was previously insured via the broker division they will get someone to call me back. a call from Edward at B-sure soon followed. This was the most unprofessional service from an agent i ever received. He could not find the car details, had to put the phone down and call back 3 times. after i complained someone else got ahold of me. i declined the quote. yet , this morning, king price deducts R1500 from my account even though i declined the quote and there is no insurable interest ? you better reverse that debit order today still. i urge everyone to not go the King Price route. It went from their biggest fan to i will never do business with them again.</p>

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Replies (2)
Bsure Insurance Advisors
Bsure Insurance Advisors's reply05 Dec 2018, 10:59
Official
Hi Riaan

Our sincerest apologies for the negative experience, Geraldine has been in contact with you to discuss your concerns and the way forward. Should you require any further assistance please do not hesitate to contact.

Royal regards

The kings court  
RB
Riaan B's update05 Dec 2018, 11:45
Reviewer Update
Good day Geraldine Jordaan, the manager has been in contact with me. Her response was helpful, friendly and efficient . The fault was not on king prices' side. However, she has advised the full amount that was wrongfully deducted will be refunded. This is the friendly service from King Price i fondly remember. If i get to deal with Geraldine directly, i might even consider insuring my new vehicle with them. Royal Regards from Riaan to Geraldine. You we're a great help to a frustrated soul. Thank you.