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Neerma N

1 reviews | Active since Oct 2024

26 Oct 2024, 07:53

The consultant informed me that the debit order is R95 a month, when i called 3 days after i signed up to cancel as i found more affordable insurance, the consultant advised that they will DEBIT 1200 FROM MY ACCOUNT, she said there is nothing i can do abo

The consultant informed me that the debit order is R95 a month, when i called 3 days after i signed up to cancel as i found more affordable insurance, the consultant advised that they will DEBIT 1200 FROM MY ACCOUNT, she said there is nothing i can do about it. I have been calling them yesterday but they dont answer calls after they take ur money. I also asked the consultant for management to listen to my call with the sales consultant so they could identify that 1200 was not mentioned and i as a client was not aware but they did nothing. I did not use there service and they took my money

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Replies (2)
Bsure Insurance Advisors
Bsure Insurance Advisors's reply26 Oct 2024, 10:07
Official
Good day Neerma 

Thank you for bringing this matter to our attention. We understand your disappointment and recognise the inconvenience this may have caused you. 

We have assigned your concerns to a dedicated Advisor who will be in touch soon. 

Kind regards, 
Samantha 

The Solutions Centre 
Bsure Insurance Advisors
Bsure Insurance Advisors's reply29 Oct 2024, 09:10
Official
Dear Neerma, 
 
We appreciate you raising your concern, I have been advised that you were contacted by Sindiswa, and we’ve confirmed that the activation fee concerns were discussed with you. 

If you need anything else, please feel free to reach out to ***. 
Alternatively, please feel free to reach out to your dedicated Advisor. 
 
Sincerely, 
Samantha

The Solutions Centre