STAY AWAY!-WARN FAMILY & FRIENDS!

Worst service I have ever experienced by far.

My very first communication with this company was when I Purchased my very first vehicle, so you can imagine my mindset and excitement at that time.

I spoke to a lady that asked for a bit more information regarding my vehicle, which I gave to her to get me x5 different quotes from different insurance companies. She phoned me back regarding the quotes and I took the best offer. Note that I need Insurance before I could collect my vehicle, so I ended up paying half a month's coverage. (early the Friday morning, I arranged and paid the insurance since I wanted to collect my car Saturday morning) I was told the documents will be sent to my Dealership where I originally bought my vehicle, so I left it in their hands to send my documents. (B-sure Africa) Big mistake. I was called by my dealership at 16h00 Friday afternoon hearing they still have not received my documents. I tried calling numerous times to speak to the same lady who assisted me, requested her to call me back ASAP. Never received a call. I had to call again and spoke to only one helpful person in the entire business by the name of Tshepang Soke. He ended up finally sending through my documents to me and my dealer, note that this is just before 17:00 that I had to sort out myself. Thank you for assisting me and kept by your word. Nevertheless, I received a call from my dealer confirming my Insurance documents. Luckily I could collect my vehicle that Saturday 12 Sept 2020. Monday I receive an SMS regarding an Unauthorized debit order for R1100 for the services B-sure so-called helped me with. What I fail to understand is the fact that they charge me more than what my insurance cost? I feel this company is just robbing me of my money and the excitement of buying a new vehicle. I called again on my own cost keep in mind, spoke to the lady asking what I need to pay for because I never received a service worth R1100. She told me and this was the companies only foot to stand on was that I said yes to something via a call...BEWARE OF THIS *****! I requested Documents from B-Sure itself to send me an exact document of what she will be assisting me with in the future? Which I still have not received. All they keep sending me is information from my Insurance Company King's price, which is a separate payment and debit order. They'll phone you in a few months to compare your current insurance to others for better deals. I still haven't heard back from them. The lady who assisted me with my quotes mentioned she’ll take it up with her Managers but of course that never happened either. I shouldn’t mention my age but for a girl as young as me this is by far the WORST service ever. This Company is ludicrous. I wouldn’t recommend it to anyone. I don’t want to hear from anyone regarding any payments or the fact that I left a bad review unless you refund me fully for such bad service. If a client is upset and unhappy with your service shouldn’t you be in continuous touch with that person to confirm that they are satisfied at the end of the day? Today, I still haven’t heard anything from them! Pathetic. Moving my insurance as well due to this. PLEASE BE CAREFUL OF THIS HAPPENING TO FRIENDS AND FAMILY!!!!