JS
Jp S

1 reviews | Active since Sept 2024

10 Sept 2024, 14:23

Stay away

STAY AWAY FROM THIS COMPANY. Your advisor you work with from the start a day later will never be there again. Getting information changed because even if you spell your name out , they still get it completely wrong. Try to change that info? Or get a call back? Lol you won’t. Please also note that KING PRICE’s number just puts you through to Bsure again. This is the second time this year this company has let me down. Beginning of the year they gave me insurance on two motorcycles , after asking them numerous time should it go for inspection i was told by the advisor no it does not. Only to find out months later from Miway that the motorcycle is not insured because it has not went for an inspection. Months go by and i try to trust them again with insurance for a vehicle. I get a confirmation letter with my name spelt so wrong i cannot pick up the vehicle. I try to change my details with the advisor and i get ZERO call back. I cancelled the policy and will NEVER trust this company again with anything. My email address is also spelt wrong , i cannot even get a cancellation conformation from them. This company is the worst now only to find out that they are indeed part of King Price , i refuse to work with them now as well.

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Replies (3)
Bsure Insurance Advisors
Bsure Insurance Advisors's reply10 Sept 2024, 14:31
Official
Good day JP,

Thank you for bringing this matter to our attention. We understand your disappointment and recognise the inconvenience this may have caused you.

We appreciate your patience and would like to assist you with this matter 

Kind regards,
Samantha

The Solutions Centre
JS
Jp S's update10 Sept 2024, 14:43
Reviewer Update
After empty promises of callbacks from middle of this year as to why i paid for insurance i did not have, my trust in your company is broken. I never want to work with you again.
Bsure Insurance Advisors
Bsure Insurance Advisors's reply11 Sept 2024, 15:22
Official
Good day JP,
 
We sincerely apologise that we've failed to meet your expectations. 
 
Your requested cancellation has been processed accordingly. We're taking your feedback to heart and will use it to drive meaningful changes in our processes. 
 
Thank you for bringing this to our attention, we wish you all the best with your future endeavors.
 
Kind regards,
Samantha
 
The Solutions Centre