SM
Slindile M
1 reviews | Active since Aug 2021
25 Aug 2021, 17:31
**** of R1200
**** They took my 1200 after i cancelled the cover with the kings price 4 weeks ago.. and it not reverseable.. Im so angry i had to pay for nothing.. Never go for King price and it brokers
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Replies (2)
Bsure Insurance Advisors's replyOfficial
26 Aug 2021, 15:34Good day Slindile,
At the top of the list of uncool things to do is people taking your money when you haven’t agreed, and we understand why. Our “cool-cred” means a lot to us, so we wouldn’t want to do this to you. The R1200 deduction was most likely the once-off activation fee, however, we will look into this to confirm. The relevant manager will email you in order to start the process of resolving this, please respond to the email at your earliest convenience.
Our kindest regards,
Complaints Resolutions
Bsure Insurance Advisors's reply26 Aug 2021, 15:34
Official
Good day Slindile,
At the top of the list of uncool things to do is people taking your money when you haven’t agreed, and we understand why. Our “cool-cred” means a lot to us, so we wouldn’t want to do this to you. The R1200 deduction was most likely the once-off activation fee, however, we will look into this to confirm. The relevant manager will email you in order to start the process of resolving this, please respond to the email at your earliest convenience.
Our kindest regards,
Complaints Resolutions
Bsure Insurance Advisors's replyOfficial
03 Sept 2021, 13:58Good day Slindile,
The number of times that we have tried to call you has left us feeling a little embarrassed because you haven’t answered our calls. Please get in touch with us so we can be put out of our shame, and so we can resolve your query as soon as possible. We look forward to hearing from you.
Our kindest regards,
Complaints Resolutions
Bsure Insurance Advisors's reply03 Sept 2021, 13:58
Official
Good day Slindile,
The number of times that we have tried to call you has left us feeling a little embarrassed because you haven’t answered our calls. Please get in touch with us so we can be put out of our shame, and so we can resolve your query as soon as possible. We look forward to hearing from you.
Our kindest regards,
Complaints Resolutions