MX
Mfundo X
1 reviews | Active since Apr 2018
27 Aug 2021, 15:06
******* R1200 activation fee
All I can say is that they are ripping people off with this once-off activation fee. I canceled with them within the same day but they still debited my account with R1200, telling me they cannot refund me. I regret the day I got in contact with B-sure, I would not recommend it to anyone.
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Replies (2)
Bsure Insurance Advisors's replyOfficial
27 Aug 2021, 15:44 Good day Mfundo, It looks like you’ve erased our name from your good books, and we’d like a shot at getting back on its front page, if that’s okay with you. We deduct an activation fee only if the client has agreed to the payment, so please give us a moment to look into what happened. We have escalated your query to management, and we will be in contact with you shortly. Our kindest regards, Complaints Resolutions
Bsure Insurance Advisors's reply27 Aug 2021, 15:44
Official
Good day Mfundo, It looks like you’ve erased our name from your good books, and we’d like a shot at getting back on its front page, if that’s okay with you. We deduct an activation fee only if the client has agreed to the payment, so please give us a moment to look into what happened. We have escalated your query to management, and we will be in contact with you shortly. Our kindest regards, Complaints Resolutions
Bsure Insurance Advisors's replyOfficial
30 Aug 2021, 15:18Good day Mfundo, If there was a way to give you 5 stars for cooperating with us while we resolved your query, we’d give you a solid 6 stars. We’re happy to confirm that your refund has been processed and the full amount should reflect in your account within 48 hours. If you’d like to have a chat with us about anything else, please do not hesitate to contact us. Our kindest regards,Complaints Resolutions
Bsure Insurance Advisors's reply30 Aug 2021, 15:18
Official
Good day Mfundo, If there was a way to give you 5 stars for cooperating with us while we resolved your query, we’d give you a solid 6 stars. We’re happy to confirm that your refund has been processed and the full amount should reflect in your account within 48 hours. If you’d like to have a chat with us about anything else, please do not hesitate to contact us. Our kindest regards,Complaints Resolutions