1 reviews | Active since Feb 2022
REJECTED CLAIM EVEN THOUGH THE MONTHLY PREMIUM IS DEDUCTED.
I have been covered by B-Sure from June 2020. And you increase my premium without updating me, from November 2021. Then on 25 January 2022, I sent you email requesting cancellation. But still you went on with deduction of R2043 on the 27 January 2022 then I called so that the process of cancellation can take place. they confirmed that they cancelled however still kept my premium even to date, they said I can reverse with my bank but it is not possible my bank requested me to contact my service provider.
I then on the 29 of January 2022 I was involved on the accident which causes damages on the car. I approached B-sure to claim which my claim was rejected because it is cancelled however the premium of the current month is paid and they say it will be available in 40 days times, there is also General conditions stating that there is a 30 day period for cancellation i was not even afforded that but my money is still kept by your offices. Would you please cover and repair the car. Base on the fact that you have deducted from my account technically I am still covered under insurance. today is the 7th of February 2022 I am not able to claim but my premium is held by B-SURE. in this regard I need B-sure to process my claim and make right by me.
I thank you for your reply, the insurer is FSP this the policy number-***1 the consultant which was handling our policy Zunaid Adams, he ignored telling me further about the general conditions of the right for me to have the 30 day cancellation notice period , instead he spoke of the 40 days which we understood as the waiting period and availing me cover. as far as i am concerned i am still covered by FSP and they need to process my car claim.
I thank you for your reply, the insurer is FSP this the policy number-***1 the consultant which was handling our policy Zunaid Adams, he ignored telling me further about the general conditions of the right for me to have the 30 day cancellation notice period , instead he spoke of the 40 days which we understood as the waiting period and availing me cover. as far as i am concerned i am still covered by FSP and they need to process my car claim.