MS
Mpho S

1 reviews | Active since Aug 2025

19 Aug 2025, 16:18

R850 for what when you nolonger my broker!

I recently bought a car, and Bsure (Broker) was the first to contact me to offer insurance in order for my car to be released from the dealer. They arranged an offer for me with King Price. During our conversation, I was told that I needed to pay a once-off fee of R850 as a broker fee.

Three days later, I received a call from My Finansor, who recommended that I use AA. I agreed to let AA contact me, and I discovered that they do not charge this once-off fee. I then decided to remove Bsure as my broker and appointed AA instead.

Now Bsure insists that I am still liable for the R850 even though they are no longer my broker. At no point did the salesperson inform me that I would remain liable for the fee if I cancelled their services. I find this extremely unfair, as I no longer make use of their services.

I was told there is nothing I can do about it, and that even if I reverse the debit order, they will continue to attempt debiting my account.

I want to caution others: when buying a car, avoid using Bsure. In my view, this practice is misleading and amounts to an unfair transaction.

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Replies (2)
Bsure Insurance Advisors
Bsure Insurance Advisors's reply19 Aug 2025, 17:46
Official
Hi Mpho, 
 
Thank you for raising this concern with us. 
We have assigned your concerns to a trusted advisor who will be in contact soon.  

Kind regards, 
Sammy
 
The Solutions Centre
Bsure Insurance Advisors
Bsure Insurance Advisors's reply16 Sept 2025, 15:39
Official
Good day Mpho, 

We appreciate you raising your concern with us. 

I’ve been advised that one of our advisors has tried reaching out and has not successfully gotten in touch with you in order to share a call recording.

Please respond to our emails with a suitable time to take our calls, or feel free to reach out to ***.

Kind regards, 
Samantha

The Solutions Centre