Poor service B sure the worst experience ever.

I have been battling to get a refund on the joining fee based on a policy i did not take up. I was told to wait 40 days now on day 44 escalations have been made to a manager that has not bothered to speak to me or call me back. This excludes the fact that i have been calling for 2 weeks before the refunds was actualll processed. Every time i call and explain my story i just get told they working on it and I will be contacted. No one ever calls. I cancelled because i cud not afford the activation fee as well as the insurance, proof was submiited but it seems processes are designed around there staff an not customers. Hence they can not be botherred that I have to call in everday because i get told the money shud reflect tomorrow. 4 Tomorrows later...They do not deserve one star for that matter .Will I ever get my money back R1100.00 an mount no person can easily just write off.