Poor service

Hi again Bongi,

We have been trying to contact you via e-mail due to the minimal contact info provided.

Kindly send us a private message with your contact number in order to let us assist further, alternatively you can just pop us a reply to our mail.

Best regards,
B-Sure Africa - Complaints Resolution.

Good morning Bongi,

Trusting our update finds you well!

We really seem to be struggling to get hold of you, unfortunately we have no contact number provided by you. We have however sent off two e-mail to your provided e-mail address, non of which have been responded to.

Please could you send through your contact details, ID number or even policy number? This enables us to trace your portfolio and have your complaint attended to as soon as possible.

Best regards,
B-Sure Africa - Complaints Resolution.

Good morning Bongi,

Just an update to note that we have still yet to receive contact details from you, nor are we getting any replies to our e-mails sent to your provided address.

Whilst we would love nothing less than to get your issue resolved, unfortunately in this case our hands are tied. We will therefor wait to hear from you.

wishing you an amazing day further, and as always please don't hesitate to contact us for resolution.

Best regards,
B-Sure Africa - Complaints Resolution

Good afternoon Bongi,

Hoping all is well.

Just to note that your cancellation request has been finalized, thank you for getting in touch. 

Apologies for the frustrations you experienced, and if there is anything you require of us going forward then please feel free to give us a shout or engage with us via e-mail at ***

Kindest regards,
B-Sure Africa - Complaint Resolution