Poor customer Service

I was on a call with a Mzwandike from Besure. I wanted to cancel my insurance with King price because I had gotten a better deal. So firstly this gentleman asked me to stay on the line and he disappeared for six minutes. He comes back to ask me security questions and then he disappears again foranother r 6 minutes(my guess is he thought I would run out of airtime)! Fine when he comes back he asked me if there's anything else, I rep**** with a No. I further extended to ask why was my excess so high? He responds by saying: your isurance has been canceled and there's some one else on the line and then he hangs up. The disrespect, as if I don't have a freedom of choice! I wouldn't recommend anyone to Besure. They have poor customer service. He ddint even try and get me to staybwith him. He was passive throughout our conversation! I'm still in disbelief