RS
Ruan S
1 reviews | Active since Apr 2022
02 Sept 2025, 12:33
POOR Customer Service
Submitted my cancellation request on the 31st of July. B-Sure only acted on it 25 days later. They only had stories and blame shift as an answer as to why it was not processed. 5 days on, and still waiting on my refund, which would have not been necessary had they done their respective jobs and processed my cancelation in a timely fashion. Then they also tried to tell me I am in the wrong and should have submitted cancellation 10days before the debit date, which I just laughed at.
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Replies (3)0
Replies (3)
Bsure Insurance Advisors's replyOfficial
02 Sept 2025, 14:25Good day Ruan,
Thank you for bringing this to our attention.
We'd appreciate the opportunity to address your concerns effectively. We have assigned your concerns to a dedicated advisor who will be in touch.
Sincerely,
Samantha
The Solutions Centre
Thank you for bringing this to our attention.
We'd appreciate the opportunity to address your concerns effectively. We have assigned your concerns to a dedicated advisor who will be in touch.
Sincerely,
Samantha
The Solutions Centre
Bsure Insurance Advisors's reply02 Sept 2025, 14:25
Official
Good day Ruan,
Thank you for bringing this to our attention.
We'd appreciate the opportunity to address your concerns effectively. We have assigned your concerns to a dedicated advisor who will be in touch.
Sincerely,
Samantha
The Solutions Centre
Thank you for bringing this to our attention.
We'd appreciate the opportunity to address your concerns effectively. We have assigned your concerns to a dedicated advisor who will be in touch.
Sincerely,
Samantha
The Solutions Centre
RS
Ruan S's updateReviewer Update
02 Sept 2025, 14:39If this advisor is anything like the retentions advisor I have been dealing with I have little to no hope that this would result is anything.
RS
Ruan S's update02 Sept 2025, 14:39
Reviewer Update
If this advisor is anything like the retentions advisor I have been dealing with I have little to no hope that this would result is anything.
Bsure Insurance Advisors's replyOfficial
04 Sept 2025, 15:48Good day Ruan,
We want to assist in resolving this concern for you.
I have been advised that you have been contacted by one of our advisors, who explained that your refund will be processed by your insurer soon, resolving your query.
If you require our services in the future, please feel free to reach out to us at ***.
Sincerely,
Samantha
The Solutions Centre
We want to assist in resolving this concern for you.
I have been advised that you have been contacted by one of our advisors, who explained that your refund will be processed by your insurer soon, resolving your query.
If you require our services in the future, please feel free to reach out to us at ***.
Sincerely,
Samantha
The Solutions Centre
Bsure Insurance Advisors's reply04 Sept 2025, 15:48
Official
Good day Ruan,
We want to assist in resolving this concern for you.
I have been advised that you have been contacted by one of our advisors, who explained that your refund will be processed by your insurer soon, resolving your query.
If you require our services in the future, please feel free to reach out to us at ***.
Sincerely,
Samantha
The Solutions Centre
We want to assist in resolving this concern for you.
I have been advised that you have been contacted by one of our advisors, who explained that your refund will be processed by your insurer soon, resolving your query.
If you require our services in the future, please feel free to reach out to us at ***.
Sincerely,
Samantha
The Solutions Centre