KM
Koketso M
1 reviews | Active since Aug 2023
25 Mar 2026, 05:40
Policy cancellation
I have requested to cancel my insurance with budget insurance since the beginning of March, I have been calling and sending emails because I have received a lower premium with another insurance because I cannot afford my premium with budget anymore, it's the end of March and my insurance has not been canceled and I am debited again for the same insurance I cannot afford. My advisor asked for a day to see if they can't beat the premium I'm moving to and he will call me back , till today I have not received a call nor any correspondence.
Can i please have my money back that budget has debited because I also have to pay my current insurer.
Helpful (0)
Replies (2)0
Replies (2)
Bsure Insurance Advisors's replyOfficial
25 Mar 2026, 06:16Good day Koketso,
Thank you for raising this with us.
We've assigned your concerns to a trusted advisor who will be in touch with you.
Kind regards,
Samantha
The Solutions Centre
Thank you for raising this with us.
We've assigned your concerns to a trusted advisor who will be in touch with you.
Kind regards,
Samantha
The Solutions Centre
Bsure Insurance Advisors's reply25 Mar 2026, 06:16
Official
Good day Koketso,
Thank you for raising this with us.
We've assigned your concerns to a trusted advisor who will be in touch with you.
Kind regards,
Samantha
The Solutions Centre
Thank you for raising this with us.
We've assigned your concerns to a trusted advisor who will be in touch with you.
Kind regards,
Samantha
The Solutions Centre
Bsure Insurance Advisors's replyOfficial
31 Mar 2026, 17:19Good day Koketso,
Thank you for bringing this to our attention.
I have been advised that you have been contacted by one of our advisors, who confirmed that your cancellation has been processed accordingly, and a refund is in progress of being processed from your insurer.
This concludes that your query has been resolved.
If you need further assistance, please contact ***.
Kind regards,
Samantha
The Solutions Centre
Thank you for bringing this to our attention.
I have been advised that you have been contacted by one of our advisors, who confirmed that your cancellation has been processed accordingly, and a refund is in progress of being processed from your insurer.
This concludes that your query has been resolved.
If you need further assistance, please contact ***.
Kind regards,
Samantha
The Solutions Centre
Bsure Insurance Advisors's reply31 Mar 2026, 17:19
Official
Good day Koketso,
Thank you for bringing this to our attention.
I have been advised that you have been contacted by one of our advisors, who confirmed that your cancellation has been processed accordingly, and a refund is in progress of being processed from your insurer.
This concludes that your query has been resolved.
If you need further assistance, please contact ***.
Kind regards,
Samantha
The Solutions Centre
Thank you for bringing this to our attention.
I have been advised that you have been contacted by one of our advisors, who confirmed that your cancellation has been processed accordingly, and a refund is in progress of being processed from your insurer.
This concludes that your query has been resolved.
If you need further assistance, please contact ***.
Kind regards,
Samantha
The Solutions Centre