BG
Busisiwe G
1 reviews | Active since Mar 2012
03 Jun 2021, 15:03
Phonecall threats because of unauthorised & reversed debit order
This company debited my account with R1200 on the 31st of May 2021 and I reversed it as I did not authorise it. I did not take the insurance the quoted me on for King Price hence King price never processed an insurance debit order. Since then I have been received phonecalls from them saying they want to put through a debit. Everytime I tell them that, they say they will investigate then another call from a different person.
The lady who called me today was so sure. She threatened me that they will debit my account each day until I settle my account. This company is a pure ****
Helpful (0)
Replies (2)0
Replies (2)Bsure Insurance Advisors's replyOfficial
03 Jun 2021, 16:07Good day Busisiwe,
There might have been a bit of a mix up, but you can B-Sure that we’re determined to make you smile again. We’ve passed your query on to the relevant manager and he will be in contact with you soon. ?
Our kindest regards,
Complaints Resolutions
Bsure Insurance Advisors's reply03 Jun 2021, 16:07
Official
Good day Busisiwe,
There might have been a bit of a mix up, but you can B-Sure that we’re determined to make you smile again. We’ve passed your query on to the relevant manager and he will be in contact with you soon. ?
Our kindest regards,
Complaints Resolutions
Bsure Insurance Advisors's replyOfficial
08 Jun 2021, 17:13Good day Busisiwe,
We probably lost some brownie points with you for this one, we’re truly sorry. We’ve consulted the powers that be, and they have confirmed that we will not be debiting your account. If there is anything else that we can assist you with, please do not hesitate to give us a shout. ?
Our kindest regards,
Complaints Resolutions
Bsure Insurance Advisors's reply08 Jun 2021, 17:13
Official
Good day Busisiwe,
We probably lost some brownie points with you for this one, we’re truly sorry. We’ve consulted the powers that be, and they have confirmed that we will not be debiting your account. If there is anything else that we can assist you with, please do not hesitate to give us a shout. ?
Our kindest regards,
Complaints Resolutions
