SS
Simphathisiwe S

1 reviews | Active since Jul 2011

05 Apr 2016, 05:44

Peace of mind? Not so much...

<br> I got an insurance quote last week on a car which I was due to purchase. The deal went south and I didn't purchase it any longer. I called your Bsure on Friday, advising what has happened and that I need the insurance cancelled because I haven't used it yet and have no intention to do so. Even if I had used it, because we weren't sure when I would be in possession of the car, we agreed that the admin fee and first payment would go off on my account at the end of April.<br> <br> On the 2nd of April, lo and behold, an amount of approximately R900 goes off my account for Anderson Insurance - one of Bsure's insurance providers. I immediately called their office to advise them of what has happened. <br> <br> The person assisting me, then assured me that one of Bsure's trusted consultants would contact me before COB on that day. That was 2 days ago. I am still waiting. Today again I called and nobody was able to assist me, the entire company was on lunch, according to their receptionist. I am very concerned. Has this insurance now been cancelled or am I to expect a deduction at the end of the month for insurance on a car I don't own? When will I be refunded for the admin fee?

0
Replies (1)
Bsure Insurance Advisors
Bsure Insurance Advisors's reply05 Apr 2016, 09:02
Official
Hello Simphathi,

Thank you for bringing your complaint to light.

I have looked into this deduction and it is from the Insurer for premium for the month of April and prorata for March, we had requested the cancellation with Anderson dated 31/3/2016, and are just waiting for your dealership to send through notification of the cancelled deal.

Once we have this we will be arranging your refund.

I can further confirm that the Administration Fee for your Anderson policy had been set to run off on 29/4/2016. This has since been cancelled.

I will follow this up with you at your requested time this afternoon.

Kindest regards,

Trevor Douglas
Group Operations Manager - Insurance
B-Sure Group Holdings
***