GW
GG W
1 reviews | Active since Jan 2021
06 Jan 2021, 07:31
Pathetic service
As a car salesman we risk our jobs to assist you guys. Claiming we’d be paid Tuesday and Friday. Today it’s Wednesday but still nothing. I have tried out another company and I’ve never had this same problem.
When we ask your consultants they don’t even know if we are being paid or not but you guys phone to ask for business.
And I want feedback on this platform. Cause it’s maybe not me who’s the only one that you guys didn’t pay yesterday.
Helpful (0)
Replies (2)0
Replies (2)
Bsure Insurance Advisors's replyOfficial
11 Jan 2021, 08:12Hi GGW,
Thank you for taking the time to bring this to our attention. We have looked into the matter at hand and have concluded that payments were indeed one day late. There was a slight delay in getting all the information together after the long weekend and due to some unforeseen circumstances, we were unable to make payments on the scheduled date. However, we can confirm that payments were released one day after the scheduled date and so should have reflected in your account already. Should this not be the case, please do let us know and we will investigate your specific case. We apologise for any inconvenience caused and would like to thank you for your understanding and continued valued support.
Bsure Insurance Advisors's reply11 Jan 2021, 08:12
Official
Hi GGW,
Thank you for taking the time to bring this to our attention. We have looked into the matter at hand and have concluded that payments were indeed one day late. There was a slight delay in getting all the information together after the long weekend and due to some unforeseen circumstances, we were unable to make payments on the scheduled date. However, we can confirm that payments were released one day after the scheduled date and so should have reflected in your account already. Should this not be the case, please do let us know and we will investigate your specific case. We apologise for any inconvenience caused and would like to thank you for your understanding and continued valued support.
GW
GG W's updateReviewer Update
12 Jan 2021, 11:29Good Day
Thank you for the response. The problem that I’ve been seeing since we went into the “festive” period is that you guys are only processing or payments late at night. I can send the times to back it up. But over the last month or so payments are coming through way later than the close of business. Some even at 11 at night. I have a colleague who does not bank with the same bank as B-Sure. Friday you guys paid us close to 11 at night. He’s payment cleared Monday morning. This is not what your consultants are saying to us when they want our support.
So take a bit of time to think about whether you guys would be okay had you been in our position.
With it being your payment day for the car sales guys. I would like to see whether you just reply on hello peter to make it seem like our voices are heard or if things are actually looked into and implementations are put in place.
Thank you for the response. The problem that I’ve been seeing since we went into the “festive” period is that you guys are only processing or payments late at night. I can send the times to back it up. But over the last month or so payments are coming through way later than the close of business. Some even at 11 at night. I have a colleague who does not bank with the same bank as B-Sure. Friday you guys paid us close to 11 at night. He’s payment cleared Monday morning. This is not what your consultants are saying to us when they want our support.
So take a bit of time to think about whether you guys would be okay had you been in our position.
With it being your payment day for the car sales guys. I would like to see whether you just reply on hello peter to make it seem like our voices are heard or if things are actually looked into and implementations are put in place.
GW
GG W's update12 Jan 2021, 11:29
Reviewer Update
Good Day
Thank you for the response. The problem that I’ve been seeing since we went into the “festive” period is that you guys are only processing or payments late at night. I can send the times to back it up. But over the last month or so payments are coming through way later than the close of business. Some even at 11 at night. I have a colleague who does not bank with the same bank as B-Sure. Friday you guys paid us close to 11 at night. He’s payment cleared Monday morning. This is not what your consultants are saying to us when they want our support.
So take a bit of time to think about whether you guys would be okay had you been in our position.
With it being your payment day for the car sales guys. I would like to see whether you just reply on hello peter to make it seem like our voices are heard or if things are actually looked into and implementations are put in place.
Thank you for the response. The problem that I’ve been seeing since we went into the “festive” period is that you guys are only processing or payments late at night. I can send the times to back it up. But over the last month or so payments are coming through way later than the close of business. Some even at 11 at night. I have a colleague who does not bank with the same bank as B-Sure. Friday you guys paid us close to 11 at night. He’s payment cleared Monday morning. This is not what your consultants are saying to us when they want our support.
So take a bit of time to think about whether you guys would be okay had you been in our position.
With it being your payment day for the car sales guys. I would like to see whether you just reply on hello peter to make it seem like our voices are heard or if things are actually looked into and implementations are put in place.