DS
Danielle S
1 reviews | Active since Jul 2017
09 Dec 2025, 09:17
Not fit & proper
I took delivery of my vehicle the day after the policy was written up but I didn't not receive any policy documents or a policy number and had to take out other cover in order to take delivery of my vehicle from the dealership. Which resulted in a double debit from two insurance company. When I checked on the Miway website to directly get my insurance information it stated my cover was inactive. I would like to be refunded my premium and miway policy cancelled alternatively I will take the matter to the National Financial Ombudsman.
Helpful (0)
Replies (5)0
Replies (5)
Bsure Insurance Advisors's replyOfficial
09 Dec 2025, 09:18Hi Danielle,
We've assigned your concerns to an advisor to ensure you are assisted swiftly.
Rest assured, we’ll stay in touch to provide updates on the progress.
Kind regards,
Samantha
The Solutions Centre
We've assigned your concerns to an advisor to ensure you are assisted swiftly.
Rest assured, we’ll stay in touch to provide updates on the progress.
Kind regards,
Samantha
The Solutions Centre
Bsure Insurance Advisors's reply09 Dec 2025, 09:18
Official
Hi Danielle,
We've assigned your concerns to an advisor to ensure you are assisted swiftly.
Rest assured, we’ll stay in touch to provide updates on the progress.
Kind regards,
Samantha
The Solutions Centre
We've assigned your concerns to an advisor to ensure you are assisted swiftly.
Rest assured, we’ll stay in touch to provide updates on the progress.
Kind regards,
Samantha
The Solutions Centre
DS
Danielle S's updateReviewer Update
18 Dec 2025, 08:24Hi, Can someone please provide me with feedback? I was advised my premiums will be refunded and no one has provided me with any feedback.
DS
Danielle S's update18 Dec 2025, 08:24
Reviewer Update
Hi, Can someone please provide me with feedback? I was advised my premiums will be refunded and no one has provided me with any feedback.
Bsure Insurance Advisors's replyOfficial
18 Dec 2025, 16:35Good day Danielle,
Thank you for bringing this to our attention.
I have been advised that you have been contacted by one of our advisors, who confirmed we are currently following our internal processes, and the refund should reflect soon.
This concludes that your query has been resolved.
If you need further assistance, please contact ***.
Kind regards,
Samantha
The Solutions Centre
Thank you for bringing this to our attention.
I have been advised that you have been contacted by one of our advisors, who confirmed we are currently following our internal processes, and the refund should reflect soon.
This concludes that your query has been resolved.
If you need further assistance, please contact ***.
Kind regards,
Samantha
The Solutions Centre
Bsure Insurance Advisors's reply18 Dec 2025, 16:35
Official
Good day Danielle,
Thank you for bringing this to our attention.
I have been advised that you have been contacted by one of our advisors, who confirmed we are currently following our internal processes, and the refund should reflect soon.
This concludes that your query has been resolved.
If you need further assistance, please contact ***.
Kind regards,
Samantha
The Solutions Centre
Thank you for bringing this to our attention.
I have been advised that you have been contacted by one of our advisors, who confirmed we are currently following our internal processes, and the refund should reflect soon.
This concludes that your query has been resolved.
If you need further assistance, please contact ***.
Kind regards,
Samantha
The Solutions Centre
DS
Danielle S's updateReviewer Update
10 Feb 2026, 09:42Hi,
Requested assistance regarding the above on the 9th December. Followed up on the 18th December. I was advised I will receive my refund as it's been processed and it's the 10th February 2026 and here I am following up yet again?
You guys can not be serious, especially not on such a public platform?
Requested assistance regarding the above on the 9th December. Followed up on the 18th December. I was advised I will receive my refund as it's been processed and it's the 10th February 2026 and here I am following up yet again?
You guys can not be serious, especially not on such a public platform?
DS
Danielle S's update10 Feb 2026, 09:42
Reviewer Update
Hi,
Requested assistance regarding the above on the 9th December. Followed up on the 18th December. I was advised I will receive my refund as it's been processed and it's the 10th February 2026 and here I am following up yet again?
You guys can not be serious, especially not on such a public platform?
Requested assistance regarding the above on the 9th December. Followed up on the 18th December. I was advised I will receive my refund as it's been processed and it's the 10th February 2026 and here I am following up yet again?
You guys can not be serious, especially not on such a public platform?
Bsure Insurance Advisors's replyOfficial
11 Mar 2026, 09:29Hi Danielle,
Thank you for bringing this to our attention.
I have been informed that your refund was processed accordingly.
If you need further assistance, please contact ***.
Kind regards,
Samantha
The Solutions Centre
Thank you for bringing this to our attention.
I have been informed that your refund was processed accordingly.
If you need further assistance, please contact ***.
Kind regards,
Samantha
The Solutions Centre
Bsure Insurance Advisors's reply11 Mar 2026, 09:29
Official
Hi Danielle,
Thank you for bringing this to our attention.
I have been informed that your refund was processed accordingly.
If you need further assistance, please contact ***.
Kind regards,
Samantha
The Solutions Centre
Thank you for bringing this to our attention.
I have been informed that your refund was processed accordingly.
If you need further assistance, please contact ***.
Kind regards,
Samantha
The Solutions Centre